Without our clients, we simply will not exist. Client care is the backbone of what we do. Clients’ matters are assigned to a partner with overall supervisory responsibility and all fee earners work under the direct supervision of a partner.
We maintain a very robust complaints procedure and expect all our staff both admitted and non-admitted to adhere to the highest standard of ethics and professionalism in all their dealings with our clients at all times. At the very outset of every retainer, we confirm our likely fees to our clients. We encourage feedback from all our clients so that we can continue improving our services